Refund and Returns Policy

At Green Mart, we’re committed to delivering healthy plants and top-quality gardening products to your door. Your satisfaction is very important to us, and we aim to make things right if anything goes wrong with your order.

✅ 1. Refund & Replacement Eligibility

You may be eligible for a refund or replacement in the following cases:

✔️ Eligible Situations:

  • Live Plants Arrived Damaged or Dead

  • Wrong Item Received

  • Non-Plant Items (like pots or tools) Damaged in Transit

  • Product Not as Described

📸 Please send us clear photos/videos of the item within 7 days of delivery to validate your request.

❌ Not Eligible for Refund:

  • Slight variations in plant size, shape, or color (plants are naturally unique).

  • Damage due to improper care, weather, or delay in opening the package.

  • Refund requests made after 7 days of receiving your order.

  • Discounted, clearance, or final sale items.

  • Delays caused by shipping couriers unless the delay severely impacted plant health.

⏱ 2. Timeframe for Requests

You must notify us of any issue within 7 calendar days of receiving your order. Claims made after this period may not be accepted.

📧 3. How to Request a Refund or Replacement

Please email us at:
support@martcarto.shop

Include the following:

  • Your Order Number

  • A brief description of the issue

  • Photos/videos clearly showing the problem

Our support team will get back to you within 48 business hours.

💳 4. Refund Method & Timeline

Once your refund is approved:

  • It will be issued back to your original payment method

  • Processing time: 5–7 business days

  • You’ll receive an email confirmation when processed

🚚 5. Returns (If Applicable)

If we request a return:

  • We will provide return instructions

  • The item must be unused, in original packaging

  • You are responsible for return shipping unless the item was incorrect or damaged

🌱 6. Important Note About Live Plants

Plants are living things, and minor stress from shipping is normal. We recommend:

  • Unboxing immediately

  • Placing in indirect sunlight

  • Watering and letting it rest for 24–48 hours

If the plant is clearly dead or unsalvageable, notify us within 48 hours of delivery with photos for replacement or refund.

📩 Contact Us Anytime

We’re always here to help!

Thank you for choosing Green Mart. Your garden’s happiness is our mission! 🌼
Let us help you grow something beautiful.