Contact Us – IPTV Reseller Support & Help Center
Support & Help Center

Contact IPTV Reseller
We're Always Here

Multiple contact channels, real human support, and fast response times — because your reseller business never stops, and neither do we.

Why Our Support System Is Different

Running a successful IPTV reseller business means you need a support team that never sleeps. We understand that your customers depend on you around the clock — and that means you need to depend on us just as much. Whether you are setting up your reseller panel for the first time, troubleshooting a stream that has gone down, or looking for guidance on how to grow your reseller credits, our team is standing by every step of the way.

No bots, no automated runarounds, no ticket systems that leave you waiting three days for a basic answer. Just fast, knowledgeable support delivered through the channels that work best for you.

General Support Emails

For billing questions, panel access, account upgrades, and general inquiries. Expect a reply within a few hours.

General Support
Billing · Accounts · Onboarding
Technical Help & Engineering Support

For stream buffering, EPG issues, M3U configuration, device setup, and infrastructure-level problems. Contact these specialists directly.

Live WhatsApp Support

Fastest response for urgent issues. Our WhatsApp lines are staffed 24 hours a day, 7 days a week, including weekends and public holidays.

WhatsApp Numbers
24/7 · Instant Response
Online Now — 24/7 Support Active
Telegram Support

Great for file sharing, screenshots, and M3U testing. Also follow for maintenance announcements and platform updates.

Telegram Handles
Updates · Files · Fast Chat
Expected Response Times

We believe in setting clear expectations so you always know what to anticipate.

WhatsApp
~5 min
During daytime hours
Telegram
~15 min
Active business hours
General Email
1–4 hrs
Mon–Sun all day
Technical Email
2–6 hrs
Complex issues

New to IPTV Reselling? We'll Help You Get Started

If you are new to the IPTV reseller space and not sure where to begin, our team loves helping new resellers get set up properly from day one. We can walk you through everything — from understanding how credits and panel management work, to setting up your own branded customer-facing service, to configuring devices and troubleshooting common issues before they affect your subscribers.

Getting started on the right foot makes a huge difference in the long run. Reach out through any of the contact channels above and let us know you are new to reselling. We will make sure you receive the guidance and resources needed to start strong and grow with confidence.

For existing resellers, our team can assist with credit balance queries, adding new lines, renewing expired subscriptions, transferring panels, adjusting package allocations, or resolving issues reported by your own end customers. When your customer has a problem, we treat it like our problem too.

Quick Contact Reference

General Support
support@martcarto.shop support@incartly.com support@reselleriptv.shop
Technical Team
teams@autven.com technicians@britishtvsolutions.com iptvreseller.shop@gmail.com reselleriptv.shop@gmail.com
WhatsApp 24/7
+447441421751 +447520663166
Telegram
@trexb1 @directorautven

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